Rachel Cunningham has made a great impact on TrustEngine and its clients during her multi-year tenure leading customer success at the company. Her dedication to supporting lenders’ success has netted a 97% customer support satisfaction score, strengthened customer retention and directly contributed to TrustEngine’s meteoric market adoption and revenue growth. Cunningham has proven herself to be a highly adept leader who uplifts her team, organization and lenders at every turn.
During the merger of Sales Boomerang and Mortgage Coach, Cunningham restructured customer success into three divisions to better serve clients under a unified brand. Her enhancements to the company’s onboarding procedures eliminated 95% of the implementation backlog in a single quarter. Her coaching of the customer success team to take on an advisory approach to account management resulted in exceeding retention targets. Cunningham is also regarded as a trusted thought leader in the broader customer success field. In early 2023, Cunningham announced she will serve as a founding mentor in the Women in Customer Success Power Up mentorship program. Women of Customer Success is a global community for all women in customer experience and those wanting to break into the technology industry.
Name:
Rachel Cunningham
Title:
Vice President of Customer Success
Company Name:
TrustEngine
Industry
Mortgage
