Renee Lawlor is Hometap’s director of operations strategy. Lawlor has gone above and beyond to demonstrate the company’s value of being “good owners of our work and good neighbors to our homeowners and each other.” In just over a year, she has spearheaded invaluable improvements to processes across departments that have benefited both her team and Hometap’s homeowners.
Since joining Hometap in November 2021, Lawlor has owned this new role and improved the home equity investment process. Not only did she establish the new operations strategy function within the organization, but she also created a system for business leaders to keep track of cross-functional changes and drove a process documentation and verification system that created more than 350 job aids. After spending significant time with various roles across Hometap, she built a detailed and comprehensive investment process map that outlined nearly 400 activities and how each connects and contributes to the overall homeowner investment experience. Lawlor has a deep understanding of the need for transparency and collaboration across business units to maximize productivity and success.
What is the best piece of advice you have ever received?
No complaints without solutions. It begins with the brainstorming process and keeps the focus on forward momentum, versus dwelling in the frustration.
Name:
Renee Lawlor
Age:
29
Title:
Director of Operations Strategy
Company Name:
Hometap
Industry
Real Estate
