Michael Middleman, senior executive vice president at Freedom Mortgage, is a strategic leader committed to developing and elevating his team of more than 2,500 employees focused on excellence in operations and offering superior customer experiences. During the past year as interest rates skyrocketed, Middleman quickly adjusted the entire dynamic of the business while continuing to maintain profitability every quarter — which was very challenging to achieve in the market. Middleman joined Freedom Mortgage in 2013 and rose through the ranks to his current role as senior executive vice president, responsible for direct lending channels including direct-to-consumer and wholesale divisions. Additionally, he oversees the marketing and information technology teams. Middleman is a pivotal member of the company’s strategic and executive committees. As the market shifted over the past 12 months, Middleman was proactive and his teams quickly repositioned the entire business to adjust to the opportunities available in the current marketplace. Leading through change is one of Middleman’s core competencies. During challenging times, Middleman was able to motivate his teams to keep refining the new goals and productivity levels required to adjust and grow into the company’s new business model. Under Middleman’s leadership, Freedom Mortgage was able to grow the servicing book year over year by over 20% through these challenging times and now services the mortgages of nearly 2 million homeowners representing over $452 billion in loans.
What one habit has made a crucial difference in your success?
Being disciplined in how I manage my time has made a crucial difference in my success. When I know how my day starts and what’s planned at specific times throughout the day I can focus on each item at hand and think clearly.
Name:
Michael Middleman
Title:
Senior Executive Vice President
Company Name:
Freedom Mortgage
