Jory Beech is a senior operations leader with LERETA, a leading national provider of real estate tax and flood services for mortgage servicers. In this role, Beech is responsible for overseeing LERETA’s tax data procurement and reporting. She oversees a team of 50+ tax specialists nationwide who are responsible for the tactical and strategic process engineering of the company’s principal standard tax products. LERETA’s Standard Tax Service manages escrow and non-escrow portfolios across 24,000 tax agencies.
Since moving into her current role with LERETA, Beech has been instrumental in designing procedures, ensuring quality control and streamlining her teams’ workflows. She recently worked with leadership to restructure the company’s operational teams, increasing the amount of time senior leaders could spend working one-on-one with their managers. This process change led to the team meeting more of their SLAs, better customer service and reduced claims. This year, LERETA has met 99.9% of all SLAs.
Name:
Jory Beech
Title:
Senior Operations Leader
Company Name:
LERETA
