Through Stephanie Brower’s leadership as the GM of Orchard Title and Head of Closing Operations, Orchard has simplified the closing experience in real estate, all while fostering an inclusive environment for her team where they feel supported and have room to grow and advance their careers. After being personally approached to join the team by Orchard’s CEO & co-founder, Court Cunningham, Brower went all in to build a best-in-class closing experience. Brower’s first priority was hiring a team of people who were as passionate about customers as herself.
Traditionally, title has a high turnover rate, and the industry often focuses on process not the customer experience, but Brower built a team determined to make their customer’s closing experience a delight. When Brower joined Orchard, they had just opened their Atlanta and Denver markets, and were preparing to grow to markets across the country. Brower was able to lean on her experience in the field to launch title operations in all of Orchard’s markets, enabling all-digital closing experience for customers. In order to provide her customers with more proactive updates, Brower created a thorough checklist to make sure the customers were informed about the critical steps in their closing process. She then worked with her team relentlessly to make sure that they were prioritizing transparency with the customer at every step.
Name:
Stephanie Brower
Title:
GM of Orchard Title and Head of Closing Operations
Company Name:
Orchard
