Serving as loan processing manager at GO Mortgage, Rachael Strenz is an innovator in processing workflow. By creating an experience using old and new school thinking, she has changed the way the GO Mortgage processing team engages with their clients and sales staff. Strenz joined Go Mortgage right before the pandemic, and to meet the needs of the company she tackled the job of reorganizing and retooling her department during a period of record-high volume. The process of creating new workflows, job descriptions and SOW definitions allowed her company to triple loan volume with less than a 25% increase in staff. As a leader she not only focuses on every team member’s individual well-being but also focuses on creating a holistic work environment built on accountability, skill development and personalized client experience aspects. The processing team under Strenz is achieving a greater level of efficiency than ever before. At the same time, department turnover has decreased, and job satisfaction numbers continue to increase.
Name:
Rachael Strenz
Title:
Loan Processing Manager
Company Name:
GO Mortgage
