Using Orchestration to Provide Human Touch in an Automated Process

In this session, Craig Rebmann, Dark Matter Technologies’ Product Evangelist, will provide an overview on how lenders create dynamic loan workflows through automation while integrating human interaction at pivotal moments. This ensures the perfect blend of technology and human touch for customers. The presentation will highlight the challenges of using point solutions that aren’t part of a larger, cohesive process. Each loan is unique, and automation helps manage these differences dynamically. However, there are instances where human judgment or borrower reassurance is necessary. Intelligent process automation facilitates faster loan processing and keeps borrowers informed. Achieving this end-to-end requires comprehensive process orchestration, leading to a more dynamic process that adapts to data changes and constantly seeks the fastest path to funding.We will discuss the full origination process through the lens of automation, addressing exceptions that cause loans to deviate from the ideal path.

Watch the full session below. To go back to the full HousingWire Mortgage Banking Summit on demand page, go here.

Speaker:

• Craig Rebmann, Managing Director, Product Evangelist, Dark Matter Technologies

Sponsored By: