The Servicing Playbook: How to Keep Borrowers for Life
What if we examined the “borrower for life” concept through the borrower’s eyes? Traditional servicing tech stacks and subservicing have their stance on this, but what happens when we go a level deeper to see what real retention looks like? It’s time to see where we’re missing the mark.
This session walks through the borrower’s journey step by step, from simply wanting to know where their loan stands to the promise of never making a mistake, and most importantly, to how to solve the problem. You will walk away with practical approaches that address what consumers want.
Watch the full session below. To go back to the full HousingWire Mortgage Banking Summit on demand page, go here.
Speaker:
- Courtney Thompson, EVP Head of Servicing, CMG Financial
