J.D. Power
Latest Posts
Citi gets highest marks in J.D. Power’s 2025 mortgage origination satisfaction study
Nov 12, 2025The J.D. Power 2025 study reveals that mortgage lenders focusing on advisory services receive higher customer satisfaction scores.
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J.D. Power: Customer satisfaction with mortgage servicers is fading
Jul 24, 2025 -
Are servicers ready for when forbearance ends?
Jul 23, 2020 -
Uh-oh: Borrowers’ satisfaction with their lender is falling as originations rise
Nov 14, 2019 -
Here are the mortgage lenders that borrowers like the most
Nov 14, 2019 -
Mortgage servicers are missing the boat when it comes to customer satisfaction
Aug 01, 2019 -
J.D. Power: Quicken Loans and State Farm could both reap serious rewards from unique mortgage partnership
Jul 23, 2019 -
HELOC borrowers increasingly likely to shop for alternative funding
Mar 15, 2019 -
Here are the top 5 mortgage servicers
Jul 26, 2018 -
J.D. Power: Time to prepare for upcoming HELOC boom
Apr 02, 2018 -
J.D. Power: Will mortgage lending go fully digital in 2018?
Mar 09, 2018 -
J.D. Power: This is what consumers want from their bank
Mar 02, 2018
