{"id":2813,"date":"2019-09-26T15:30:27","date_gmt":"2019-09-26T15:30:27","guid":{"rendered":"https:\/\/preprod.housingwire.com\/knowledge\/?p=2813"},"modified":"2019-11-06T14:25:21","modified_gmt":"2019-11-06T14:25:21","slug":"the-customer-experience-it-actually-is-rocket-science","status":"publish","type":"post","link":"https:\/\/preprod.housingwire.com\/knowledge\/the-customer-experience-it-actually-is-rocket-science\/","title":{"rendered":"The Customer Experience: It Actually Is Rocket Science"},"content":{"rendered":"<p>Mortgage borrower expectation levels are inching up to mirror those from other consumer markets. As the pursuit of \u201creal-time\u201d communication is becoming increasingly important, how are lenders responding to these trends?<\/p>\n<p>The real estate tax team at CoreLogic interacts with over 22,000 taxing authorities and facilitates over $130B in property tax payments each year. Accurate and timely communications are crucial to ensure optimal performance and delivering the right information at the right time is the new norm.<\/p>\n<p>Join us for a discussion to hear how today\u2019s mortgage companies are employing best practices to determine the frequency, volume and format of borrower communications.<\/p>\n<p>What you will learn:<br \/>\n&#8211; Learn why creating a technology-fueled back-office is necessary for scalability and staff efficiency.<br \/>\n&#8211; See how you can effectively implement and use automation to improve your mortgage process and reduce loan processing costs.<br \/>\n&#8211; Get insight into how Capsilon digital mortgage solutions are evolving the back-office of Home Point Financial<\/p>\n<p><strong> NOTE:<\/strong> This is replay of a previously recorded HousingWire Webinar.<\/p>\n<p><strong>Cost:<\/strong> $0.00<\/p>\n<p><strong>Publisher:<\/strong> HousingWire<\/p>\n<p><strong>Original Webinar Date:<\/strong> September 12, 2019<\/p>\n<p><strong>Watch an on-demand replay:<\/strong><br \/>\n<!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><br \/>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n\tportalId: \"4509319\",\n\tformId: \"def16ee4-0fa3-4263-a339-889d6d014fd3\"\n});\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mortgage borrower expectation levels are inching up to mirror those from other consumer markets. As the pursuit of \u201creal-time\u201d communication is becoming increasingly important, how are lenders responding to these trends? The real estate tax team at CoreLogic interacts with over 22,000 taxing authorities and facilitates over $130B in property tax payments each year. Accurate [&hellip;]<\/p>\n","protected":false},"author":678,"featured_media":2762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2],"tags":[65],"coauthors":[77],"class_list":["post-2813","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lending","tag-webinar"],"acf":[],"jetpack_featured_media_url":"https:\/\/preprod.housingwire.com\/knowledge\/wp-content\/uploads\/sites\/2\/2019\/06\/500x500-veros-wp.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/posts\/2813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/users\/678"}],"replies":[{"embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/comments?post=2813"}],"version-history":[{"count":1,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/posts\/2813\/revisions"}],"predecessor-version":[{"id":2820,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/posts\/2813\/revisions\/2820"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/media\/2762"}],"wp:attachment":[{"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/media?parent=2813"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/categories?post=2813"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/tags?post=2813"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/preprod.housingwire.com\/knowledge\/wp-json\/wp\/v2\/coauthors?post=2813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}