New technology has evolved the mortgage process, creating efficiencies for loan officers and delivering added convenience customers have come to expect. Despite the benefits these various technical offerings make possible, lenders now face the challenge of wading through the numerous available options in order to build a tech stack that results in a profitable digital […]
Over the last decade, tightening regulations have increased the number of documents in the mortgage process, leading to the efficiency of a mortgage underwriter plummeting. Underwriter productivity has decreased from an average of 193 applications per underwriter per month in 2002, to only 27 per month in 2017 (Stratmor Group). That is just over one […]
To meet long-term residential demand, the housing market requires millions of new homes to be constructed. New construction properties are gaining significant attention and traction for consumers. This supply and demand has caused the interest in Construction-to-Permanent (CTP) products to grow substantially amongst competitive lenders wanting to stay relevant in the market. With these drivers […]
Megan Pulliam, Ellie Mae’s VP of Business Development and Eric Kujala, Capsilon’s Director of Strategic Partnerships will discuss how originators and correspondent lenders can leverage technology integrations to enhance the loan officer experience to recruit and retain top Loan Officer and Account Executive talent. High levels of customer satisfaction are what Loan Officers and Account […]
Banks and their salespeople sit on mountains of customer data – but it’s often segmented and siloed in different departments and Customer Relationship Management (CRM) tools, making it incredibly hard, if not impossible to use. Your database should be your customer base. You should treat customers differently than you treat data. Adapt your marketing efforts […]
In today’s digital age, consumers have come to expect simple experiences that are convenient, easy to use and happen rapidly. These expectations are exerting more pressure on the mortgage lending process. This webinar discusses the impact consumer-permissioned data is having on mortgage lending and how digital verifications can enhance both the borrower and lender experience […]
Mega companies like Amazon, Zillow and Virgin are entering the mortgage space, with black-hole sales models built to pull every lead into their gravitational sphere. To compete, traditional mortgage companies must leverage every strength and tool to disrupt the disrupters. This means engaging prospective homebuyers above the sales funnel and providing superior customer service throughout […]
Right now, 51% of homebuyers and 75% of renters find the homes they buy/rent online, respectively. With this majority of housing customers starting online rather than with local lenders or Realtors, how do you get to them first? And if you do, how do you offer a one-stop shop for renting, buying, financing, and improving […]
Find out how to align your business with where the reverse mortgage market is right now from the experts at AAG, the No. 1 reverse lender in the nation. The October 2nd changes to the HECM program have altered the reverse mortgage landscape, presenting both challenges and new opportunities for lenders. This webinar will focus […]
See how Home Point Financial and Capsilon teamed up to improve operational efficiency and cut purchase review time by 33%. Mortgage companies are under increasing pressure to deliver better experiences for borrowers, employees and third party originators at a time when margins are at their lowest point in years. Companies who want to compete need […]
Digital transformation is making it faster and easier to do business across every industry, and mortgage is no different. However, mortgages are complex, heavily regulated, and involve a lot of people — making the move to digital more challenging. For most lenders, identifying the first steps in improving their closing process is confusing. Between vendors, […]
Lenders are able to leverage more technology than ever before. But what compliance implications should they be considering when evaluating new industry tech? What new challenges must be addressed when implementing technology to ensure compliance standards are met? How are applicant data and the application workflow handled differently in a virtual world versus a traditional […]
Digital mortgage technology is constantly evolving. Borrowers increasingly expect a true digital mortgage experience-how can you deliver on these expectations while also staying focused on your bottom line? How are other companies staying up on the latest technology offerings and making the best decisions for their business? Gain valuable insights from financial services technology expert […]
As consumer demands grow, the value of offering omni-channel payment solutions also grows. Many organizations fear the risks of opening self-service payment options up to their customers, citing increased fraud risks and loss of control over the operations of payments. Unfortunately, this approach causes the institution to lose ground on two critical fronts: customer satisfaction […]
As the mortgage experience becomes increasingly digital, lenders continue to look for ways to further innovate the mortgage process. While originators have successfully automated the initial stages of the mortgage application and delivery process, the focus is now expanding to digitize the closing and servicing processes as well. With the help of eClosing and eVaulting […]