To make the most of their capital investment in technology, organizations should view technology adoption as a change management process. Change management is a systematic approach to dealing with change that considers both organizational and individual needs to define and implement the procedures that accompany change.

To facilitate a successful technology implementation, organizations should 1) appoint an executive sponsor; 2) explain the reason for the change, including expected benefits and potential consequences of failure, to the entire team; 3) teach employees how to use the technology and set deadlines for individual adoption; 4) recruit technology champions to lead by example and serve as subject matter experts; and 5) set objectives to hold the team accountable.

Publisher: Simplifile
Date: September 2016