HW+ provides career-making insights and analysis for those in Mortgage, Real Estate and FinTech. This long-form digital content provides members with news nowhere else and digs deeper into the “why” behind the daily news cycle. To join the HW+ community, click here.
From order-taker to ally: Reinventing customer success in mortgage tech
Our industry stands at a critical crossroads in the rapidly evolving mortgage technology landscape. For decades, customer service teams have been relegated to roles as reactive problem solvers and order-takers who simply put out fires as they arise. Still, the future of mortgage technology demands a radical reimagining of what customer success truly means.
How much lower can mortgage rates go after Friday’s jobs report?
Mortgage rates fell 0.18% last week, breaking below the key threshold of 6.64%. How much lower can they go?
Trigger lead ban bill advances to Trump’s desk
The Homebuyers Privacy Protection Act (H.R. 2808) passed through the U.S. Senate with unanimous consent and without amendments late Saturday.
Bessent floats adding GSEs to sovereign wealth fund
Scott Bessent offered thoughts on how SWF implementation can impact the GSEs and even housing categories across the country.
Rithm Capital issues mammoth $878M MSR-backed debt offering
New York-headquartered Rithm Capital, the parent company of multichannel lender Newrez, on Monday announced the successful closing of what it calls the largest-ever mortgage servicing rights (MSR) debt issuance.
Fair lending and consumer protection hampered by FHFA office closures
The loss of FHFA consumer protection and market data practices could have big impacts on the mortgage industry, Bloomberg Law reported.
Alabama Realtors back law to change timing of buyer agreements
The DOJ’s statement of interest put Alabama Realtors on notice and now they are heading to the state legislature to make a change.
Executive shakeups continue at Douglas Elliman
Stephen Kotler is stepping down as the CEO of the brokerage’s western region, a position he has held since 2016.
Lawyers say Alexander brothers haven’t paid them, withdraw from Side lawsuit
Michael Betz and Grayson Marshall are no longer listed as counsel for Tal and Oren Alexander after the brothers allegedly missed payments to the lawyers for services rendered in Side’s breach of contract case against the brothers and their defunct brokerage Official Partners.
