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Three ways servicers can move the needle on borrower experience
Low borrower satisfaction carries significant business consequences for mortgage servicers. Dissatisfied or confused borrowers are more likely to complain to regulators, generate costly call center volume and lengthen loss-mitigation processes. J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between origination and servicing experiences. While borrowers are happier than ever with originators, they are less satisfied than ever with servicers. According to the study, the widening gap “increasingly comes down to effective communication.”
Florida housing market slows as listings rise and sales drop
Florida homes take 98 days to sell — 21 days longer than U.S. median — as inventory builds and 44% of listings cut prices.
loanDepot’s Q3 loss narrows as revenue climbs 14%
loanDepot CEO Anthony Hsieh reiterated confidence in the company’s ability to “profitably regain market share.”
NEXA expands lawsuit against former employee, adds defendants
NEXA Lending expands its lawsuit against former employees, alleging trade secret theft and contract violations.
BSI Financial’s Allen Price on MSR strategies and home equity investments
Allen Price, the company’s senior vice president of sales, transaction and client management, said that when it comes to the customer retention equation that servicers must solve, MSR pools that are weighted toward lower-rate notes tend to have fewer concerns.
Nationwide Mortgage Bankers appoints Traci Harding as EVP of credit risk
With more than 25 years of industry experience, Harding joins NMB’s new Southeast operations center in Charlotte, supporting the company’s expansion and commitment to operational excellence.
Tech Pulse: AI advances, big earnings and policy shifts
ICE and Real post record Q3s, PartnerOne acquires Mortgage Cadence, and AI reshapes real estate tools, staging and underwriting.
Florida Realtors, Japan-America Real Estate Coalition expand ties
The partnership comes as a subsidiary of Japan Airlines announces nonstop flights between Florida and Asia.
NorthstarMLS restructures board, embraces new governance model
The new governance model includes a smaller board of directors, the majority of whom will come from outside the real estate industry.
Title’s Big Four post mixed-bag Q2 2025 results
Executives weighed in on the FHFA title waiver pilot, as well as M&A and Texas’ new title insurance pricing rules
Tech Pulse: ICE posts strong earnings; bill pushes unconverted crypto in mortgage
A new Senate bill would require Fannie Mae and Freddie Mac to factor in unconverted cryptocurrency when underwriting mortgages.
Proof welcomes former Zelle executive to its ranks
Ian Macallister, a former Zelle executive, is joining Proof as its executive vice president of strategy and business development.
NAMB supports new proposed regulations for AVMs
NAMB announced its support of proposed AVM regulations announced by federal agencies and the White House in June.
Fannie Mae approves six vendors for controversial new valuation initiative
Fannie Mae has approved six firms to handle its new valuation initiative, which represents potentially the biggest shift in the valuation space in years.
Fannie Mae: Appraisals are no longer the default option
Fannie Mae updated its Selling Guide with more options for property valuations, “moving away from implying that an appraisal is a default requirement.”
