Mortgage companies and financial institutions are currently faced with increasing volumes of refinance inquiries, creating the need for solutions that quickly and effectively respond to that heavy demand. Technology provider Convergys Corporation made available today its new Loan Modification Solutions. Convergys says the solution responds to heavy demand by leveraging live agent assistance and self-service automation, outbound communications and analytics, encouraging loan retention and new lending. It “gives mortgage providers a single source for the tools they need to meet their primary objective – increasing retention by proactively managing the experience…” says Andrea Ayers, president of customer management for Convergys. Financial services institutions, mortgage companies, and government organizations can tailor the solutions for their specific business needs and timelines in order to avoid costly one-off customizations, the company says. “The ability to tailor the solution eliminates the need to commit to an end-to-end system.” Write to Kelly Curran.

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