Today, homeowners expect instant access to information. They desire the ability to start the mortgage application process and then manage their loan when and where it’s most convenient for them. Black Knight delivers several digital solutions to support the full life cycle of the customer’s homeownership journey.
Black Knight’s integrated, end-to-end digital technologies deliver a seamless customer experience from start to finish. From loan pre-qualification and approval to processing, closing, servicing and beyond, these powerful solutions enhance the customer experience by enabling the ability to start the mortgage process anytime, from any device.
Black Knight’s digital solutions are integrated to form a comprehensive mortgage ecosystem. Customers can begin their home buying journey from any device by using the Borrower Digital solution to quickly prequalify for a mortgage.
During the prequalification and loan approval process, loan officers can use Loan Officer Digital from their mobile devices to interact with borrowers and perform tasks on the go. Loan officers can also use Black Knight’s Optimal Blue PPE to provide the best price to their borrowers based on a variety of financing options.
Once prequalified and connected with a real estate agent on the Paragon Collaboration Center portal, customers can access robust, user-friendly content related to properties actively listed on the market.
The Paragon Collaboration Center portal enhances communication between agents, buyers and sellers on any mobile device, and offers the ability to engage with loan officers who are part of an agent’s affiliate team.
After loan approval, customers can view their loan status and any fee changes, review their closing package, and electronically sign important documents online using Expedite Close. The easy-to-use, secure portal enables all participants involved in the transaction to collaborate and monitor the status of the closing.
After the loan has closed, customers can use Black Knight’s Servicing Digital solution to review loan balances, make payments, see neighborhood comps and explore various payment or refinance options.
Finally, Black Knight’s Customer Service solution provides customer service representatives with a holistic view of a customer’s information, past interactions, conversation threads and loan-level detail – all on a single system.
This solution includes a web-based view of the screens that the borrower sees within Servicing Digital, further helping representatives deliver superior support and resulting in improved customer satisfaction and retention.
Black Knight’s clients appreciate how user-friendly and configurable these digital solutions are, which enables them to leverage the tools within their own digital platforms. The company’s technology also helps clients to enhance their customers’ satisfaction by delivering a seamless, consistent experience.
Due to Black Knight’s strong market share and wide range of clients, the company understands the challenges and opportunities faced by lenders of all sizes.
Through collaborative business relationships, active industry involvement and decades of experience, Black Knight provides the knowledge and product excellence necessary to help clients optimize performance. These operational efficiencies – paired with end-to-end digital capabilities that span the homeownership journey – enable clients to focus on the customer experience so they can recapture and retain more consumers.
Product Snapshot: Black Knight’s digital solutions enable consumers to conveniently start the mortgage process and manage their loans – anytime, anywhere.
