Disaster recovery for mortgage servicers: Navigating crisis with compliance & resilience 

California’s wildfires highlighted the chaos that natural disasters continue to unleash – not just on homeowners, but also on the mortgage servicers tasked with supporting them and the insurance industry that covers the cost of rebuilding. From wildfires to hurricanes, floods and earthquakes, each crisis tests a servicer’s ability to manage compliance, borrower support and investor expectations. Even if federal enforcement decreases, servicers remain accountable for assisting distressed borrowers and ensuring the continued stabilization of mortgage-backed securities (MBS). A structured, forward-thinking approach is essential for servicers to meet state regulatory demands while maintaining seamless borrower support and investor confidence, even amid unpredictable crises.