For the past 20 years, Jevonna Johnson has been a standout leader in the mortgage industry, earning a reputation as someone who is able to produce results by encouraging and championing the people who work for her.
Johnson has served as a director of operations since July 2017, where she has driven transformation across all parts of the origination’s workflow. Over the past year, while she was managing the Phoenix offices’ consolidation of its two operational centers, Johnson has also helped lower the average cycle time by 17%, creating a smoother borrower experience. Known for her nimbleness at implementing fixes to address customer feedback, Johnson’s passion for borrower experience boosted Discover Home Loans’ customer satisfaction rating and has kept it at above 90%. Johnson has distinguished herself as a leader with humility, having built a culture in which every employee from frontline agents to department managers feel empowered to partner with her personally on any idea or challenge. Johnson was a branch manager at Citigroup and group manager to EquiFirst Corporation prior to joining Discover. Johnson was also a senior vice president, closing services support program manager at Bank of America, as well as senior vice president and director of mortgage operations at Heartland Financial.
