The Money Source’s SIME, Servicing Intelligence Made Easy, raises the bar with real-time transparency and performance optimization for a lender’s portfolio. With SIME’s chatbot, 4-D customer intelligence, integrated images and recorded calls, lenders see results in industry leading customer service levels, portfolio performance and customer lifetime value, making it the best technology available. SIME’s 4-D Customer Intelligence and real-time reports put a servicer in control of proactively keeping borrowers on time with their payments and identifying opportunities to help them when buying/selling or refinancing their loan. SIME puts lenders in control of their portfolio.
- TMS has been able to produce two to three times more modifications than any other previous servicer, they have increased a lending client’s net income by 200%
- Maintained an average of 98% customer satisfaction rating
- TMS experienced its greatest year as a subservicer with 29 new clients coming onboard and 50 more interested in adding SIME to their technology suite
