Suzanne Powell leverages her expertise in operations and technology to optimize how Radian does business. In her role as senior vice president of digital client experience, she has covered everything from developing and implementing bots that work alongside Radian staff, to using data to determine who at the company is best suited to review a particular loan application, to better harnessing the wide variety of information the company receives from its diverse set of business lines. Since joining Radian about two years ago, Powell has spearheaded numerous efforts to optimize processes and effectively match the company’s technological resources and human capital to its business objectives. That has included creating a “Robotic Process Automation Center of Excellence” and the in-house development of four bots that enable Radian employees to spend less of their time on necessary but sometimes repetitive, boring or administrative work involved in things like reviewing loan applications, sourcing broker price opinions and processing home closings. Despite some initial trepidation among Radian staff, the bots – named Adrian, Buzz, Fred and Obi by the divisions that work with them (because Powell was looking to foster buy-in) – have quickly become beloved, since these bots enable members of staff to focus on the most interesting, complex work and simplify and eliminate some of their administrative workload.
