Throughout the tumultuous months in the mortgage industry in spring 2020, Mike Tweeton was at the helm of a team facing an array of challenges.
As the senior director of global solutions delivery, he pushed to improve the recovery of turnaround times for fulfillment of mortgage supplements. During a perfect spring storm created by favorable housing market conditions, massive attrition at third-party partners and internal staffing challenges, Tweeton also faced a significant shortfall of staff while trying to manage unforeseen volume. Through his unrelenting and meticulous focus on third-party management, ongoing oversight of proper staffing levels and queue management, Tweeton was able to reduce turnaround times by 50% within 90 days — a challenging task. He never loses sight of the importance of taking good care of his team, praising team members for their efforts and providing proper recognition for both professional and personal successes, all while striving for the best outcomes for his customers.
