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2020 HW Insider: Mark Pasternak

Academy Mortgage Senior Vice President of Operations

Mark Pasternak

Mark Pasternak gained invaluable experience in sales and operations during his 27-year career in the mortgage industry.

He understands the importance of communication and teamwork. Two keys to his success are fostering partnerships between sales and operations and promoting a culture of continued improvement and operational efficiency. Pasternak is laser-focused on providing the highest level of service to develop business relationships, fuel growth and create more opportunities at every level. He is readily available to his sales partners and operations teams to share his insights. Over Pasternak’s eight-year tenure with Academy Mortgage, he has been tasked with leading a number of different functions, and he successfully turned multiple regional operation teams into best-in-class operations in their markets. Pasternak currently oversees a specialty underwriting unit and operations teams in six states, playing a key role in the development and enhancement of the company’s overarching operations processes and procedures.

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In information security, we’ve long spoken about resilience. The goal has been to withstand an attack, recover quickly, and return to business as usual. But in today’s environment—where attackers adapt and evolve daily—resilience is no longer enough. We must go further. We must embrace antifragility.