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Uh-oh: Borrowers’ satisfaction with their lender is falling as originations rise 

Nov 14, 2019By

By all accounts, 2019 is going to end up being the best year for the mortgage business in at least three years, but is there appears to be a serious fly in the mortgage business’ ointment. A new survey shows that borrowers’ satisfaction with their lender dropped significantly in the second quarter as lenders struggled to deal with the surge in mortgage demand caused by falling interest rates.

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